FAQ

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1. Can I request a sample before placing a bulk order?

Yes, we offer free sample service for standard products. This allows you to assess the quality, material, and performance. It will be fully refunded once your bulk order is confirmed. Samples are shipped within 3–7 business days.

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2. Can you produce customized lifting slings or rigging solutions

Absolutely! We specialize in custom designs tailored to your specific needs:

• Custom sizes: Any length, width, or load capacity.

• Special materials: High-temperature resistant fabrics, galvanized steel, or non-marking materials for sensitive loads.

• Unique configurations: Multi-leg slings, adjustable rigging kits, or OEM branding.

Share your requirements (drawings, load specs, or application details), and our engineering team will create a solution within 24 hours.

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3. How do you ensure the quality and safety of your lifting products?

Quality is non-negotiable in lifting equipment. Our products comply with ISO 9001, CE, and OSHA standards—each sling and rigging component undergoes:

Material testing (tensile strength, corrosion resistance).
Load testing (125% of rated capacity) before leaving the factory.
Detailed inspection reports with batch numbers for traceability. We also provide a 12-month warranty against manufacturing defects, giving you peace of mind for critical lifting operations.

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4. What is the typical delivery time for my order?

Delivery times vary based on the type of product and customization. Standard orders typically within 25~40 days after receipt of your deposit., while custom products may take longer. We offer expedited shipping options if you need your order sooner. Our customer service team can provide an accurate delivery estimate.

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5. What are the available payment methods for ordering products?

We support flexible payment options to suit global clients:

T/T (Telegraphic Transfer): 30% deposit, 70% balance before shipment.

L/C (Letter of Credit): Irrevocable L/C at sight is accepted for large orders.

PayPal: Available for sample orders or small quantities.

Western Union: For quick, low-value transactions.

All payments are secured through verified banking channels to protect both parties.

For bulk orders, we can discuss other payment options. Our goal is to make the payment process as smooth and convenient as possible.

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6. How do I choose the right lifting sling for my project?

Choosing the right sling depends on factors such as the weight and shape of the load, working conditions, and environmental factors. Our team is ready to provide expert advice to guide you in selecting the most suitable lifting sling for your specific needs.

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7. What happens if I face an issue with my product after receiving it?

If you encounter any issues with your product, our customer service team is ready to assist you. We have a hassle-free return and replacement policy for products that have defects or don’t meet your expectations. We aim to resolve any concerns promptly.

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8. What certifications do your lifting slings and hoists have?

All of our products are certified to meet international safety and quality standards, including [specific certifications, e.g., CE, ISO, ASME]. This ensures that you’re receiving reliable and safe lifting equipment that meets or exceeds industry regulations.

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9. Are your products suitable for all types of lifting applications?

Our products are designed for a variety of industries, from construction to manufacturing, and can handle a wide range of lifting applications. Whether you need lifting slings for heavy-duty, precision, or specialized environments, we can provide the right solution.